Terms and Conditions

Terms and Conditions

 

Terms and Conditions

100% LIVE DELIVERY GUARANTEED 
We guarantee that you will receive full count of live, healthy poultry according to this guarantee. We often place extra chicks in each box to help fulfill this guarantee. However, if losses should occur in shipment and you do receive less live chicks than you ordered, we will make an adjustment either by replacing poultry (we are not able to ship just a few chicks for replacement) or process a refund for the chick price. Any losses MUST BE REPORTED TO US WITHIN 3 DAYS OF ARRIVAL for any adjustment to be made. We DO NOT offer any guarantee/replacements/refunds on shipments of Peafowl or Rare Ornamental Pheasants. At NO time will BUCKEYE FARMZ LLC accept returns of live or deceased poultry. 

QUALITY GUARANTEED 
All BUCKEYE FARMZ LLC poultry are guaranteed to be of the grade, quality, sex and breed as represented. Should any error occur we will make prompt adjustment. In producing these chicks the seller has followed approved and recommended methods of flock control and egg selection and has established sanitary and disease control standards in the Hatchery operation. Seller does not warrant poultry to be free from any disease which could not be ascertained at the time of sale. Liability is limited in all cases to replacement of damaged chicks and extra chicks must apply. Replacement good for one time only. Under no circumstances shall our liability, on claims of any kind, exceed the total price paid for poultry. We participate in the United States Department of Agriculture Animal Health inspection service "National Poultry Improvement Plan". 

PULLET SEXING GUARANTEE 90% 
We guarantee on a 100 paid pullet order that you will receive at least 90 pullets (assuming all the chicks survived to be counted). If we make an error and we did not live up to our stated guarantee, we will refund the pullet purchase price on under 90%. In other words, if you have over 10% that are roosters of your pullet order we should be able to refund at pullet price over the 10%. Claims must be sent directly to us when chicks are not more than 12 weeks old. We have one of the best rated and multiple gender selecting methods in the industry, however, still it is only about 90% accurate and is not a perfect science. It is recommended that you give some thought to the possibility of receiving 10% males and what you would need to do under the circumstance. We do not have any guarantees on percentages on males or females for not sexed/straight run chicks. We do not offer sexing on all of the breeds we sell, for these breeds it is either too hard on them or because the professional sexers' accuracy is not good enough and would cause customer dissatisfaction. 

YOUR RESPONSIBILITY 
As a buyer of live animals, your responsibility is to provide an environment with proper heat, food and water as given in our care sheet. The care sheet instructions are to be read at the time of ordering your birds (preparation information) and read again at time of delivery of birds. A hard copy of the instructions will be sent with your order. Report any unsafe delivery to us as instructed in the above "Live Delivery Guarantee" section. You agree to be free and flexible to pick up your chicks from the post office and have free time to secure the chicks in the brooder and be around to care for them for first 24 hours to make sure everything is doing good and to see that the brooder is regulated properly. We also require you to watch this video “Care of chicks on arrival” located on our care instruction page. 

Cancellation Fee on none emergency or reason out of ones control will be a 10% fee of entire order. 


Previous page: Check Out